Moving Services Licensing in Quebec

Moving companies in Quebec are not required to hold a specific provincial licence. However, all moving contracts are subject to the Quebec Consumer Protection Act (Loi sur la protection du consommateur), which requires clear written estimates, disclosure of all charges, and specific contract provisions. The Office de la protection du consommateur (OPC) handles complaints against movers. For interprovincial moves, a federal Safety Fitness Certificate from Transport Canada is required. Business registration with the Registraire des entreprises du Québec is required.

Get a written estimate with all fees itemized. Check the OPC website for complaints. For interprovincial moves, ask for their Safety Fitness Certificate.

(1) No written contract or binding estimate - verbal quotes are unenforceable (2) Demands a large cash deposit upfront before the move (3) No verifiable physical address or company appears on the Ontario Consumer Beware List (4) Holds your belongings hostage for additional payment above the quoted amount (5) Unmarked trucks and movers without uniforms or identification

(1) Is your estimate binding or non-binding, and what happens if the final cost exceeds 10%? (2) What insurance coverage is included, and what does it cover per pound or per item? (3) Are there additional charges for stairs, long carries, or specialty items? (4) Will the same crew handle loading and unloading, or will there be a transfer? (5) Do you appear on the Ontario Consumer Beware List? Can I verify your company history?

While not legally required, it is strongly recommended that moving services carry liability insurance. Ask for proof of coverage before hiring.

In Quebec, most contractors performing construction work must hold an RBQ (Régie du bâtiment du Québec) licence. You can verify any contractor's licence on the RBQ's online Licence Holders' Registry at rbq.gouv.qc.ca. Always ask for the licence number and verify it before hiring.

Typical rates for moving services in Quebec range from $120-$250/hour (2 movers + truck). Number of movers required, truck size, distance (local vs. long-distance), volume and weight of belongings, whether packing services are included, stairs and elevator access (stair fees of $50-$100 per flight are common), specialty items (pianos, pool tables, safes), time of year and day of week (weekends and month-end are premium), and insurance coverage level. Most companies enforce a 2-4 hour minimum. All quotes are subject to 13% HST in Ontario.