Questions fréquemment posées
Clear answers for homeowners and professionals before a quote, a hire, or a first message.
For homeowners
Know what happens before you hire.
The basics of posting a request, comparing quotes, and choosing a professional with realistic expectations.
Homeowner questions
Quotes, verification, messaging, and expectations in one place
Use this section to understand what the platform handles, what the professional handles, and what you should confirm before hiring.
À quelle vitesse vais-je recevoir des soumissions?
Most customers get their first quote within a few hours. Response times vary by service type and location. Emergency services respond faster, while specialized projects may take a bit longer as pros review your requirements.
Est-ce que RealCraft est gratuit?
Yes. It is completely free to post requests and receive quotes. You only pay the professional directly for work they complete. No platform fees, no hidden charges.
Comment vérifiez-vous les professionnels?
RealCraft is a connection platform. We let professionals create profiles and share their information, but we do not do background checks or verify licenses. That is on you to check before hiring. We are the matchmaker, not the vetter.
Les soumissions sont-elles contraignantes?
No. Quotes are estimates, not contracts. Either party can change their mind before work begins. Final pricing might shift based on what the pro finds on-site. All agreements are between you and the professional directly.
Et si je ne suis pas satisfait du travail?
Talk to your professional first. Most issues can be resolved directly. If that does not work, contact our support team and we will help facilitate a conversation.
For professionals
Understand the business side.
How professionals join, find quote requests, get paid, and build trust with better profiles and reviews.
Professional questions
Joining, quoting, payments, reviews, and membership basics
Use this section to understand how opportunities reach you, how client relationships work, and what paid memberships add to your account.
Comment puis-je rejoindre RealCraft?
Créez un compte professionnel, fill out your profile with your services and areas, and start browsing quote requests. No approval process. Just join and go.
Comment puis-je trouver des demandes de soumission?
Your dashboard shows quote requests matching your services and location. Browse them, check the details, and submit quotes for projects you want.
Comment suis-je payé?
Directement par vos clients. RealCraft does not touch payments or take commissions. You keep 100% of what you earn. Work out payment terms with each customer yourself.
À quel point les évaluations sont-elles importantes?
Très importantes. Les évaluations établissent la confiance et aident les clients à vous choisir. Les bonnes évaluations de clients satisfaits sont votre meilleur marketing sur la plateforme.
Quels sont les plans d'adhésion?
Les adhésions payantes vous donnent plus de soumissions, une meilleure visibilité et des fonctionnalités avancées. L'accès de base est gratuit pour toujours. See the professional plans.
Platform basics
The simple operating model.
Where we operate, how messages work, and what to expect from the mobile experience.
Platform basics
Coverage, messaging, and mobile access without the middleman
The platform helps both sides connect, then homeowners and professionals work directly together on scope, timing, payment, and follow-up.
Quelles régions servez-vous?
Nous servons des communautés partout au Canada, avec la présence la plus forte dans les grandes villes. Notre réseau grandit chaque jour. Recherchez des pros dans votre région to see who is available.
Y a-t-il une application mobile?
Mobile apps for iOS and Android are currently under development. In the meantime, our website works great on phones and tablets with all the same features.
Comment fonctionne la messagerie?
You can message pros directly through the platform, before, during, or after a project. Conversations are private and secure. You will get notified when new messages come in.
Need a hand?
Vous avez encore des questions?
Send us the details and we will point you in the right direction.